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Service & FAQ

Need help? Unsure which pallet truck or stacker will fit your needs? Do you need a quotation?

How can we help you?


Please reach out to our expert team. 

Call us between 9.00am - 5.00pm Monday to Friday or email.
 +498123 900 88 90



What is the status of my order? You will receive the status of your orders via email as a shipping confirmation. Your shipment is fully trackable - we will email you a link with your tracking information once your order has left our warehouse. Please check your tracking link for any updates on your deliveries.

How can I change my order? You have changed your mind? No problem - as long as the order has not been packed, you can change or cancel it. In this case, it is best to call us immediately.

Can I cancel my order? To cancel your order, you can revoke it. This means that you can withdraw from the purchase contract within 14 days without giving any reason. Please contact our customer service as soon as possible. You can find more information about cancellation here.

I entered an incorrect address. What should I do now? No problem - as long as the order has not been packed, you can change the address through our customer service. Please call us as soon as possible.ion to welcome customers to your store, say a bit about your brand, or share news and seasonal promotions.


Which payment methods are offered? We support all major payment methods: Choose between Paypal, credit cards like Visa or Mastercard and more methods.


Do you offer additional warranty on pallet stackers? Yes, our pallet stackers are robust and reliable. So much so that we offer a 5 year warranty. Excluded are wear parts and batteries.


I would like to return my order. How do I proceed now? For the return of your product(s), please ask us for a return slip. To do this, we need your customer number and the receipt number that you find on the invoice. We will then send you the return label by mail and you can directly print out the label yourself and stick it on. You can find more information about returns here.


Who is Pallit? We specialize on pallet trucks and stackers, but also stock lifting gear and forklift attachments - always low priced with full performance! We focus on small and medium sized businesses in the EU. We get small businesses because we are one too. We are 25 people, based in Germany near Munich. Our company's legal entity behind is named 'Trading EU GmbH'. In our home market Germany we have a reputation for selling high quality products at very competitive prices. We usually dispatch your order same-day from our 5000 m² warehouse and offer 60-day returns and spare parts service. Read more about us here. We're looking forward to your orders!

Do you have more questions? Please reach out to our customer service team.